Refund Policy

You may request a full refund within 7 days of your initial purchase or renewal if you are not satisfied with the service. Refund requests made after 7 days will be considered on a case-by-case basis but are not guaranteed.

Email support@prompttray.com with the subject line “Refund Request” and include the email address on your account. We aim to respond within 2 business days.

Approved refunds are returned to the original payment method. Processing time is typically 5–10 business days depending on your card issuer or payment provider.

Issuing a refund for a subscription will cancel the subscription immediately. You will lose access to paid features at the time of cancellation, not at the end of the billing period.

We do not issue refunds for accounts that have been suspended or terminated due to violations of our Terms of Service.

Questions about a charge or refund can be sent to support@prompttray.com.